Shopping for sneakers can be exciting, but sometimes, you might encounter a pair with quality issues. With New Balance shoes being popular choices, many customers wonder: how do I know if my pair is defective and what’s the return process?
Knowing When a New Balance Sneaker is Defective
New Balance stands behind the quality of their shoes and offers a satisfaction guarantee. If you receive a pair with:
- Damage incurred during transit
- Manufacturer’s defects
You’re eligible for a refund.
Here’s what you need to do:
- Contact New Balance customer service to request authorization for the return.
- Keep all original packaging and receipts for proof of purchase and damage.
Important Note: Sending back unauthorized items will not result in a refund.
Specific Information Regarding Returns:
- The provided text mentions specific New Balance shoes in cream and bone colors, but this information isn’t relevant to the general defect and return policy.
- The return process is the same for all New Balance shoes with quality issues.
Additional Tips:
- Be sure to thoroughly inspect your shoes before wearing them.
- Keep track of any communication you have with New Balance customer service regarding your return request.
- Check online for any official New Balance announcements regarding potential defects in specific shoe models.
By following these steps, you can ensure a smooth and hassle-free experience when dealing with defective New Balance shoes.
